Privacy Policy

This Privacy Policy outlines how Sonaterra collects, uses, discloses, and protects your personal information. By using our website and services, you consent to the practices described herein.

1. Information We Collect:

Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.
Browsing Information: We may collect information about your browsing behaviour, such as pages visited, products viewed, and referring pages.
Device Information: We may collect information about the device you are using, including IP address, browser type, and operating system.

2. How We Use Your Information:

To Process Orders: We use your personal information to process and fulfil your orders, including payment processing and shipping.
To Improve User Experience: We analyse browsing and device information to improve our website's functionality and user experience.
To Send Promotional Material: With your consent, we may send you promotional emails about new products, special offers, and other updates.

3. Information Sharing:

Third-Party Service Providers: We may share your information with trusted third-party service providers for purposes such as payment processing, shipping, and marketing.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

5. Cookies and Tracking:

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and activities on our website.

6. Your Choices:

Opt-Out: You can opt out of receiving promotional emails by following the instructions provided in our emails.
Cookies: You can disable cookies in your browser settings, but please note that this may affect your ability to use certain features of our website.

7. Children's Privacy:

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised policy on our website.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at info@sonaterra.co.uk

Thank you for choosing Sonaterra