Returns & Exchanges

Not happy with your purchase or like to exchange for another product, we understand and offer a full refund or exchange on products returned within 14 days of purchase. 

Nothing in these terms reduces a consumer’s rights regarding faulty or misdescribed products under consumer law (such as the Consumer Rights Act 2015), which can normally be exercised for up to five years.

Just drop us an email to info@sonaterra.co.uk providing your full name, and order number.

 

Please note items are required to be returned in their original packaging and unused. Returned items are your responsibility until they reach us, therefore please ensure they're packaged well to avoid any courier damage. 

Return postage will be at your expense unless the item is confirmed as faulty.